Quality Management Tools
Introduction
Introduction to Quality Management at AFS |
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Questionnaires
CSE Questionnaires and Data Entry ToolsThe 2016 Customer Surveys are all identical to the 2015 surveys. Partners will have the chance to add questions from the CSEs and also delete certain (approved) questions -- please contact Indre Salciute (
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) about this. Otherwise, please use the documents below to survey your customers or contact the MIU about using CSE Online. A reminder that as of 2011, all Partners with 1000 or more pax months in sending & hosting volume combined must survey all 4 customer groups.   |
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Online Pricing
2017 CSE Online Pricing
Online Manual
CSE Online Manual |
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While the Manual includes all information Partners need to launch their CSEs Online, it is a document that anyone is able to contribute to with feedback and suggestions for improvement. Please forward any comments regarding the Manual, further assistance and training needs or any questions about CSE to Indre Salciute at This email address is being protected from spambots. You need JavaScript enabled to view it. .